📋 Frequently Asked Questions (FAQs)
We’ve compiled answers to common questions to ensure your shopping experience is seamless. If you don’t find what you’re looking for, our team is happy to help— contact us here!
📦 Ordering & Shipping
✅ How long will it take for my order to arrive?
Delivery times vary based on location:
- Metro areas (NSW, VIC, QLD, SA) – 3 to 5 business days after dispatch.
- Regional & other states – 5 to 14 business days after dispatch.
✅ How quickly do you dispatch orders?
- In-stock items – Shipped within 1-2 business days.
- Out-of-stock items – We’ll notify you with an estimated arrival time.
✅ Can I track my order?
Yes! Once your order ships, you’ll receive an email with a tracking number to monitor your delivery’s status.
✅ What time will my delivery arrive?
Deliveries occur between 9 AM – 5 PM, Monday to Friday. We cannot guarantee exact times.
✅ Can I pick up my order?
Pick-up may be available if:
- The item is in stock in your state.
- The supplier permits warehouse pick-ups. Email us with your product model and location to confirm availability.
✅ When do I pay for my order?
After placing your order:
- We confirm stock availability & shipping costs within 24 hours.
- Once you approve, we send an invoice with payment options.
- SilverChef Rent-Try-Buy orders require a bond payment and signed rental documents before dispatch.
✅ How do I request an invoice or quote?
Fill out our purchase order form with your product details, and we’ll provide a quote.
💳 Pricing & Payments
✅ Do you offer price matching?
Yes! We match competitor pricing under these conditions:
- The competitor has the item in stock.
- Their website displays the correct RRP & discount.
- We reserve the right to decline if the product is used or priced below our cost.
✅ What payment methods do you accept?
We offer multiple payment options, including:
- VISA, Mastercard, American Express
- Bank Deposit
- Afterpay
🔧 Warranty & Returns
✅ How do I request a warranty service?
Submit a request via our warranty claim page with your order number and product details.
✅ What voids a warranty?
Warranty may be voided due to:
- Incorrect installation or misuse.
- Failure to clean or maintain the product.
- Use in an unsuitable environment.
- Unauthorized modifications or damage.
Refer to the user manual for full warranty terms.
✅ What is your return policy?
We accept returns within 30 days of purchase, provided:
- The item is in original condition and packaging.
- The customer covers return shipping (unless defective or not as described).
Still have questions? Reach out to us here—our team is happy to help! 😊
