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Warranty Claim Request

We are committed to providing high-quality commercial kitchen equipment and excellent customer service. If you need to submit a warranty claim, please fill out the form below. Our team will review your request and respond promptly.

How It Works:

  1. Fill out the form with your details and provide accurate information about the product issue.
  2. Attach any supporting documents (photos, proof of purchase, etc.).
  3. Our team will review your claim and contact you within 1-2 business days.

Submit Your Warranty Claim Below:

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Name
Please list the date, activity, and total number of hours. Each new record goes on a new line.
Click or drag a file to this area to upload.
Click or drag files to this area to upload. You can upload up to 5 files.
At least 1 photo with serial number
Terms and Agreement

Warranty Conditions


At KW Commercial Kitchen, we’re committed to providing high-quality equipment backed by comprehensive warranty coverage. All products are covered by the manufacturer’s warranty period under their terms and conditions. Pre-owned equipment comes with a 3-month parts warranty and a 1-month labour warranty, unless specified otherwise.



Warranty Exclusions:



  • Consumable items such as glass, lights, heat lamps, and refrigeration gas.

  • Damage caused by improper use, negligence, or failure to follow manufacturer guidelines.

  • Delays in repair or service caused by external factors such as shipping or part availability.



Repairs may require items to be returned to our KW Commercial Kitchen warehouse or the manufacturer’s facility. Contact us to confirm your warranty coverage and repair process.



Labour Warranty Coverage:


Labour costs under warranty are covered during our standard trading hours:



  • Monday to Friday, 9:00 am to 5:00 pm.


After-hours services are available at an additional cost.



Contact Us

If you have any questions about your warranty claim, feel free to contact us:

KW Commercial Kitchen Warranty Claim | Submit warranty requests for commercial kitchen equipment. Warranty service for catering and restaurant equipment.